People-First AI Solutions

Your AI agency for automation and custom apps

We help businesses turn product ideas into functional software and operational problems into automated solutions. Our team brings product management, process automation and AI expertise to every build.

A manufacturing service dashboard showing operational gauges and agent activityColleagues sharing a conversation around a table

AI AUTOMATION

Automate the work between your systems.

Connect enquiries, records and approvals across your existing tools. We design AI agents and workflows around your processes, with clear handovers when a decision needs your team.

CUSTOM APP DEVELOPMENT

Build the app your business needs.

Launch a new digital product or give your team a better internal tool. We work through the requirements, prototype the experience and develop a focused first release you can test with real users.

A connected business dashboard across desktop, tablet and mobile

The right tools to build the right solution for your business.

ILLUSTRATIVE AI & AUTOMATION DASHBOARD

AI and automation, measured in one place.

See how a mid-sized business could track AI and automation across reception, sales, finance and onboarding, measuring time saved, response times and task costs.

AI automation dashboard

AI automation dashboard

OUR CORE SERVICES

AI, automation
and digital development.

From assessing an opportunity to building and connecting the solution, explore how we can help.

MVP & Product Development

Define what your first customers need, shape a useful release and build it with experienced product management and AI-assisted development.

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AI Agents & Workflow Automation

Connect recurring work with AI agents and practical automation. Set clear permissions, test the workflow and keep exceptions visible to your team.

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AI Chatbots & Voice Assistants

Help visitors find approved answers and leave a useful enquiry through text or browser-based voice, with supported connections and clear handover to your team.

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AI Receptionist & Phone Answering

Answer approved reception questions, collect callback details and route calls through a defined phone workflow, with supported booking actions and staff follow-up.

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System & Website Integration

Connect your website, CRM and operational tools around a clear workflow. Agree record ownership and update behaviour, with a plan for failed or repeated events.

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Business Apps & Customer Portals

Bring everyday work into a practical business app or customer portal, with clear access and connections to the systems you already use.

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AI Strategy & Advisory Services

Assess AI opportunities against your business priorities. Review readiness and delivery options, then define a pilot with clear responsibilities and review criteria.

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Apps with built-in AI

Build chat, voice or assistance into your application. Shape the feature around the user’s task, with clear access rules, review points and a usable fallback.

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Select a card to explore

MVP & Product Development+

Define what your first customers need, shape a useful release and build it with experienced product management and AI-assisted development.

Explore MVP development
AI Agents & Workflow Automation+

Connect recurring work with AI agents and practical automation. Set clear permissions, test the workflow and keep exceptions visible to your team.

Explore AI agents and automation
AI Chatbots & Voice Assistants+

Help visitors find approved answers and leave a useful enquiry through text or browser-based voice, with supported connections and clear handover to your team.

Explore website chat and voice
AI Receptionist & Phone Answering+

Answer approved reception questions, collect callback details and route calls through a defined phone workflow, with supported booking actions and staff follow-up.

Explore AI phone answering
System & Website Integration+

Connect your website, CRM and operational tools around a clear workflow. Agree record ownership and update behaviour, with a plan for failed or repeated events.

Explore system integration
Business Apps & Customer Portals+

Bring everyday work into a practical business app or customer portal, with clear access and connections to the systems you already use.

Explore business apps and portals
AI Strategy & Advisory Services+

Assess AI opportunities against your business priorities. Review readiness and delivery options, then define a pilot with clear responsibilities and review criteria.

Explore AI strategy and advisory
Apps with built-in AI+

Build chat, voice or assistance into your application. Shape the feature around the user’s task, with clear access rules, review points and a usable fallback.

Explore apps with built-in AI

SELECTED WORK

Selected applications
and connected experiences.

Explore our work across AI assistance, educational content, business systems and retail integration.

TeachKids logo
TEACHKIDS

Product / Platform Development

Digital storytelling
for learning.

An educational storytelling experience that opens the door to curiosity, creativity and learning.

EducationStorytelling
Explore the idea

TeachKids explores how digital storytelling can make educational content engaging and approachable. The experience brings stories and learning resources together in a welcoming space.

Grenconnect logo
GRENCONNECT

Automation, Product / Platform Development

Customer and project
information in one workspace.

Customer records, projects, billing and services, brought together in a workspace for Grendesign.

IntegrationProcess automation
Read the case study
Sidekik logo
SIDEKIK

Product / Platform Development

AI reception through a business profile customers can talk to.

An AI receptionist and link-in-bio product for calls, chat, voice, enquiries and bookings.

AI assistanceDigital experience
Read the case study
Farrells Bookshop logo
FARRELLS

Automation, Website-System Integration

A bookshop website,
connected to the catalogue.

A bookshop catalogue kept in step with inventory, with scheduled updates and richer book information.

Retail integrationProcess automation
Explore the integration

Inventory data moves through scheduled jobs and a gatekeeper before reaching the website. An API adds book details, while notifications help the team follow the flow.

GRENDIGITAL BY GRENDESIGN

AI and automation,
with an established agency behind it.

Grendigital is Grendesign’s specialist AI and automation division.

GRENDESIGN ESTABLISHED2010
GRENDESIGN ON GOOGLE5.0 out of 5★★★★★GRENDESIGN ON CLUTCH5.0 out of 5★★★★★
GLOBAL OUTLOOK
AustraliaUnited StatesUnited KingdomCanadaSingaporeNew Zealand

Built for businesses across markets and time zones.

CLIENTS ON WORKING WITH GRENDESIGN

In their words.

Feedback from Grendesign clients, shared on our original homepage.

Grendesign's customer service felt very high and personable.

Always creative, full of wisdom & ready to collaborate to see that our vision came to life - they really took all our ideas to the next level.

Helix Alltrack

Quality of work consistently reflects a high standard. Highly recommended!

We’ve worked closely with Grendesign over the past few years, and the experience has been excellent!

Beachstone Homes

The work they delivered was truly incredible.

We love Grendesign. They have supported our business from the beginning and have made our lives so much easier.

Watkins Therapy Group
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INDUSTRY USE CASES

Where better systems
can make a difference.

Choose an industry to explore a practical starting point.

Professional services colleagues together in a modern office
Professional services

Client onboarding without the repeated chasing

Collect documents, track approvals and bring client information into a shared portal. Give the team a clear view of outstanding work and the next action.

Explore professional services
Property professionals reviewing a commercial building with a laptop and tablet
Property & facilities

Keep property requests moving

Connect tenant enquiries, maintenance jobs and contractor updates. A shared workspace can show who owns a request, what has been approved and what still needs attention.

Explore property & facilities
Retail business owner at a packing desk with parcels and a laptop in a warehouse
Retail & ecommerce

Connect the order to the customer conversation

Bring stock, orders and customer support together. Automate routine updates and route exceptions to the team with the relevant order history attached.

Explore retail & ecommerce
Hotel reception colleagues reviewing a booking on a computer at the front desk
Hospitality & tourism

Help guests get an answer and your team plan ahead

Connect bookings, common questions and service requests. An assistant can handle routine enquiries while staff manage changes and requests that need personal attention.

Explore hospitality & tourism
Teacher and students gathered around a classroom table with a tablet and a model wind turbine
Education & training

Make course administration easier to manage

Bring enrolment, learning resources and progress information into a consistent experience. Automate reminders and give educators a clearer view of administration.

Explore education & training
Three workers in hard hats and high-visibility clothing giving thumbs up in a factory; illustrative photograph
Trades & field services

Keep office and field teams working from the same job

Connect enquiries, quotes and job updates. Mobile tools can capture notes and completion records on site, with the office able to see the next action.

Explore trades & field services
Warehouse employee holding a tablet beside storage racks; illustrative photograph
Logistics

Follow orders across the operational handovers

Connect inventory, dispatch and customer updates. Highlight missing information and exceptions so staff can resolve delays with the relevant records in view.

Explore logistics
Doctor smiling in a medical office with colleagues in the background; illustrative photograph
Healthcare administration

Simplify the administration around an appointment

Coordinate booking enquiries, forms and administrative follow-ups with access controls appropriate to the information. The focus is administrative workflow, not clinical advice or decisions.

Explore healthcare administration

OUR DELIVERY APPROACH

From the first conversation
through to launch.

You work with a team that considers the product, the underlying process and the practical requirements of delivery.

Colleagues joining hands around a table during a team meeting
The work starts with a conversation.
  1. Agree the scope

    Explore the goals, users and day-to-day processes. Agree what success should look like and where to begin.

    DISCOVERY & PRODUCT DIRECTION
  2. Design and build in stages

    Prototype the experience, test the assumptions and build in useful stages. See progress and shape decisions along the way.

    DESIGN, BUILD & INTEGRATE
  3. Test and support the launch

    Check the details, support the handover and plan the next steps around real use and feedback.

    TEST, LAUNCH & EVOLVE
Discuss your project

BEFORE YOU BEGIN

Questions to consider
before you build.

Open a question for practical guidance on scoping your next project.

What belongs in your first app release?

Start with one job your users need to complete. Map the steps from the moment that need appears to the point where they get a useful result. Your first release should make that journey work from beginning to end.

Separate the essentials from the conveniences. Ask what you need to learn, what must be reliable, and what can wait until you have feedback. A small, coherent release gives you something meaningful to test.

A useful starting question: What could a user accomplish on day one that they cannot do easily today?

Which process should you automate first?

Follow a real piece of work through your business. Note every repeated entry, missing detail and handover that needs someone to chase it. Look for the underlying cause before deciding what to automate.

Agree who owns the process, what a successful result looks like and how exceptions should be handled. Those decisions make your eventual integration clearer and easier to maintain.

Where should an AI agent hand back to your team?

Choose a bounded task and give the agent a clear purpose. Decide which sources it can use, what actions it may take and when a person should review its work.

Design the handover as carefully as the automation. Your team should be able to see what happened, understand the suggested next step and correct it. Test everyday cases and awkward exceptions before expanding the scope.

FROM THE BLOG

Ideas for what
comes next.

Perspectives on AI, automation and the decisions behind useful digital products.

DISCUSS YOUR PROJECT

What would you like
to build or improve?

Tell us about your product idea or the process that is slowing your team down. We can help you work through the scope and decide where to begin.

Start a conversation Tell us where you are, and where you’d like to go.